Service Center

Service Center

Service Center

Download Center

FAQ

After-sales service

After-sales service

1. Issue Feedback: Customers can submit after-sales issues through various channels, including phone, WeChat, email, and online customer service. They must provide order information, a detailed description of the product issue (text plus images/video), and relevant usage scenarios to enable our after-sales staff to quickly verify the issue.
2. Issue Verification: After receiving feedback, after-sales personnel will complete issue verification within 2 business days. For simple issues (such as usage instructions), a solution will be provided immediately. For complex issues (such as batch quality problems), a dedicated person will be assigned to handle the matter and, if necessary, conduct an on-site inspection.
3. Solution Development: Develop tailored solutions based on the type of issue: For quality issues, options include returns and exchanges, restocking, or price reductions as compensation; for delivery issues, prioritize reshipment or replacement. If losses are incurred due to delayed delivery, negotiate appropriate compensation; for storage-related issues, provide detailed instruction manuals or video tutorials.
4. Solution Implementation: After the customer confirms the solution, after-sales personnel will closely monitor and track the implementation progress throughout the entire process. The return and exchange procedure will be completed within 5 business days; backorders and re-shipments will be prioritized for production and dispatch to ensure the fastest possible delivery; and guidance services will ensure that the customer fully understands and masters the relevant methods.
5. Post-sales follow-up: Within 3 business days after the issue is resolved, the after-sales personnel will conduct a follow-up call to confirm whether the customer’s needs have been met, collect the customer’s feedback and suggestions on the service, and continuously improve service quality.

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We will provide you with a detailed explanation and a comprehensive selection guide for molded products made from bagasse, bamboo pulp, and wheat straw pulp, covering all possible application scenarios.

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